Patient Rights Policy

Patient Rights Policy

Patient Bill of Rights and Responsibilities

A Patient has the right to:

  • Receive all necessary dental care that is available from our office or receive a referral to another provider.
  • Considerate, courteous, quality care with respect for personal privacy and human dignity.
  • Information concerning his/her diagnosis, treatment, and prognosis (i.e., clear concise communication from our staff, access to his/her medical records in compliance with the law).
  • Involvement In the decision-making concerning his/her treatment (i.e., giving informed consent prior to treatment, right to refuse treatment to the extent permitted by law).
  • Confidentiality of information concerning one’s treatment.
  • File a grievance and be given due process.

If you are unable to resolve the issue with the Practice Manager, you may send a written grievance to:

Western New York Dental Group

Attn: Regional Director

2430 North Forest , Suite 210

Getzville, NY 14068

A Patient has the responsibility to:

  • Comply with prescribed dental instructions from our office.
  • Provide accurate past and present information to our office.
  • Keep appointments for care and give required 48 hours’ notice to our office when canceling appointments.
  • Maintain his/her health and participate in the decisions concerning treatment.
  • Ask questions of the provider if he/she doesn’t understand.
  • Make payments due for services received according to established terms.
  • Inform his/her provider about any living will; medical power of attorney, and or other directive that could affect his/her care.

Western New York Dental Group (the “Practice”) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. The Practice does not exclude people or treat them differently because of race, color, national origin, age, disability or sex. The Practice:

Provides free aids and services to people with disabilities to communicate effectively with us, such as: Qualified sign language interpreters Written information in other formats (large print, audio, accessible electronic formats) Provides free language services to people whose primary language is not English, such as: Qualified interpreters Information written in other languages If you need these services, please contact the office prior to your appointment. If you believe that the Practice has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance by mail :

Civil Rights Coordinator 2430 North Forest, Suite 210 , Getzville, NY 14068 You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at http://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue SW Room 509F, HHH Building Washington, DC 20201 Toll Free: 1-800-868-1019 800 537-537-7697 (TDD) Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html. Language Assistance Services – New York ATTENTION: If you speak a language listed below, language assistance services, free of charge, are available to you. languages CMS, Top 15 non-English Languages by State is available at: http://www.cms.gov/CCIIO/Resources/Regulations-and-Guidance/Downloads/Appendix-A-Top-15.pdf Translated taglines available at: http://www.hhs.gov/civil-rights/for-individuals/section-1557/translated-resources/index.html

Our Dental Offices Near You

Western New York Dental Group Holland

9 North Main Street Holland NY 14080 (716) 537-2211

Western New York Dental Group Hamburg

5907 South Park Avenue Hamburg NY 14075 (716) 646-3912

Western New York Dental Group Blasdell

3860 McKinley Parkway Suite 200 Blasdell NY 14219 (716) 649-1307

Western New York Dental Group Orchard Park

3326 Southwestern Blvd Orchard Park NY 14127 (716) 677-4255
Fax (716) 677-4358
Orthodontics (716) 343-0847
Pediatrics 716-209-3331

Western New York Dental Group West Seneca

800 Harlem Road Suite 400 West Seneca NY 14224 716-824-5857

Western New York Dental Group Depew

6350 Transit Road Depew NY 14043 Main (716) 206-0718
Fax (716) 206-0728
Orthodontics (716) 343-0847

Western New York Dental Group Buffalo Main St

2121 Main St Suite 310 Buffalo NY 14214 (716) 832-3108

Western New York Dental Group Buffalo Delaware Ave

2290 Delaware Ave Suite 300 Buffalo NY 14216 (716) 885-1905

Western New York Dental Group Henrietta: Jefferson Road

1300 Jefferson Road Suite 300 Rochester NY 14623 (585) 625-1250

Western New York Dental Group Williamsville - Youngs Rd

1020 Youngs Road Suite 100, Youngs Center Williamsville NY 14221 716-636-1600
716-636-2595
Pediatrics 716-209-3331

Western New York Dental Group Brighton: Oral Surgery/Endodontics

2024 W. Henrietta Road Suite 5J Rochester NY 14623 (585) 292-1270

Western New York Dental Group Hopkins (formerly Dr.Steven Stern)

867 Hopkins Road Williamsville NY 14221 (716) 688-9639
Fax (716) 688-9698

Western New York Dental Group Getzville

2430 N Forest Rd Suite 200 Getzville NY 14068 (716) 636-8686
Orthodontics (716) 343-0847

Western New York Dental Group Penfield

43 Willow Pond Way Suite 107 Penfield NY 14526 585-421-8168

Western New York Dental Group Gates

2300 Buffalo Road Building 400 Rochester NY 14624 585-426-3020


Western New York Dental Group Tonawanda

88 Niagara Street Tonawanda NY 14150 (716) 343-6711

Western New York Dental Group Greece

1524 Ridge Road West Stoneridge Plaza Rochester NY 14615 Main (585) 865-2200

Orthodontics (585) 510-6353

Western New York Dental Group Webster

980 Ridge Road Webster NY 14580 Main (585) 667-1000

Western New York Dental Group Greece (Long Pond)

1100 Long Pond Road Suite 115 Rochester NY 14626 585-225-7790

View More Locations

News and Updates

What Our Patients Say

  • What a team! From the reception staff to the hygienists to the doctors, everyone is warm welcoming and outstanding customer service. Building is clean and organized. They don't shame you but instead educate you on dental health. All in all, the best dentist office I have ever gone to and I won't be changing any time soon!

    Elizabeth K.

    NY

  • I'll make it short and sweet. The staff has been absolutely phenomenal, they're always quick to get me in, and I've never had a better experience anywhere else. They have two concerns, my comfort (both physical and mental) and my teeth, and it's in that order. Don't go anywhere else, if you do you're missing out

    Joshua K.

    NY

  • Love this office! Very friendly, professional Staff. My kids love the waiting area. Excellent care!

    Holly N.

    NY

  • Out of all the dentists that take my insurance, they were the only who would get me in within 24 hours for an emergency. All the rest said 3 weeks to month. I have dental anxiety but not the traditional fear of pain and needles kind. The kind that stems from over 30 years of having dental problems and no dentist ever listening to me and taking me seriously. So, I've given up. But, already in just one visit, WNY Dental has been different. I don't expect a miracle, and even if in the end, It's ....

    Amy L.

    NY

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